Privacy Policy

1. Information We Collect

Depending on how you interact with Faith, we may collect information including:

Information You Provide

We may collect information you voluntarily provide to us, including:

• Name
• Mailing or physical address
• Email address
• Telephone or mobile telephone number
• Information submitted through contact, service-request, referral, employment, or other forms
• Employment and application information
• Information about requested or provided services
• Information provided by family members, representatives, referral sources, healthcare professionals, or other authorized individuals
• Communications between you and Faith employees
• Information necessary to schedule, coordinate, administer, or provide services
• Billing or payment-related information when applicable
• Information contained in documents or communications you voluntarily provide to us

Information Related to Healthcare Services

Because Faith provides healthcare-related and home-care services, we may receive information relating to an individual's health, medical condition, care, services, insurance, or other information protected by applicable law.

Please do not submit medical records, diagnoses, Social Security numbers, insurance information, or other highly sensitive information through a general website contact form unless Faith specifically requests that information through an appropriate secure method.

Where applicable, health information is handled in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and applicable implementing regulations. Our HIPAA-related practices are also described in our Notice of Privacy Practices.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security services, or other technology used to operate the website. This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Website interaction information
• Security and diagnostic information

We may use this information to operate, secure, maintain, and improve our website and services.

3. How We Use Information

Faith may use personal information for legitimate business, healthcare, employment, administrative, and communication purposes, including:

• Responding to inquiries
• Responding to requests for services
• Providing and coordinating services
• Communicating with clients and their authorized representatives
• Communicating with family members or caregivers when authorized or otherwise permitted
• Communicating with referral sources and healthcare professionals
• Scheduling and appointment coordination
• Providing appointment and service reminders
• Processing referrals
• Communicating regarding employment applications
• Recruiting and communicating with applicants
• Communicating with employees and field employees
• Processing or coordinating billing and payments
• Providing customer service
• Responding to requests and questions
• Maintaining business and service records
• Maintaining appropriate security
• Preventing fraud, misuse, or unauthorized access
• Complying with applicable laws, regulations, governmental requests, and legal obligations
• Protecting the rights, safety, and property of Faith, our clients, employees, and others
• Improving our website and business operations
• Communicating information about Faith events or activities when permitted and appropriate

4. Text Messages and Telephone Communications

Faith may communicate with clients, family members, applicants, employees, field employees, referral sources, healthcare professionals, and other authorized contacts by telephone, text message, email, or other communication methods.

Text messages may include communications concerning:

• Appointments
• Scheduling
• Service updates
• Referral updates
• Employment applications
• Recruiting
• Employee communications
• Billing or payment matters
• Customer service
• Requests or responses initiated by the recipient
• Other communications related to Faith's services or business relationship

Where consent is required, Faith will obtain and maintain appropriate consent before sending text messages. Text messaging consent is not automatically created merely because an individual provides a telephone number, submits an application, requests services, or communicates with Faith.

SMS Mobile Information

Faith does not sell or rent mobile telephone numbers or text-message opt-in information. Faith will not share mobile telephone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Faith may disclose information to service providers or vendors that assist Faith in operating its business, communications, information systems, healthcare operations, or other legitimate functions, subject to applicable agreements, safeguards, and legal requirements.

5. Disclosure of Information

Faith may disclose information when reasonably necessary to provide services, operate our business, or comply with applicable law. Depending on the circumstances, information may be disclosed to:

• Authorized representatives of clients
• Healthcare professionals
• Referral sources
• Government agencies or regulatory authorities
• Insurance or payment-related entities
• Service providers and contractors assisting Faith
• Technology, hosting, storage, communication, or administrative service providers
• Professional advisors
• Legal counsel
• Law enforcement or governmental authorities when legally required or permitted
• Other persons or organizations when authorized by the individual or otherwise permitted or required by law

For protected health information, disclosures are governed by applicable HIPAA requirements and other applicable law.

We do not sell personal information or protected health information.

6. Employment and Applicant Information

If you apply for employment with Faith, we may collect information necessary to evaluate your application and communicate with you regarding employment opportunities. This may include:

• Contact information
• Employment history
• Education and qualifications
• Professional licenses or certifications
• References
• Information provided in an application or resume
• Other information reasonably necessary for recruitment or employment purposes

Applicant information may be accessed by authorized Faith personnel and service providers involved in the hiring process, subject to applicable law.

7. Service Providers

Faith may use third-party service providers to help operate its website, communications, healthcare operations, document management, storage, scheduling, billing, or other business functions. These providers may process information on Faith's behalf and may be subject to contractual, technical, administrative, or legal restrictions appropriate to the services they provide.

Faith does not authorize service providers to use Faith client information for their own unrelated marketing purposes.

8. Data Security

Faith uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. These safeguards may include access controls, employee confidentiality requirements, physical safeguards, secure systems, and procedures designed to prevent unauthorized access, use, disclosure, alteration, or destruction of information.

No method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

Faith retains information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business and employment records, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our rights.

Healthcare records may be retained according to applicable healthcare laws, regulations, contractual requirements, and Faith's records-retention policies.

SMS consent and opt-out information may be retained as necessary to document consent and ensure that opt-out requests are honored.

10. Cookies and Similar Technologies

Our website may use cookies or similar technologies necessary to operate the website, maintain security, understand website usage, or improve website functionality.

Third-party technologies may also collect technical information when enabled on the website.

You may be able to control certain cookies through your browser settings. Disabling certain cookies may affect website functionality.

11. Links to Other Websites

Our website may contain links to websites or services operated by third parties. Faith is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us in a manner that violates applicable law, please contact us.

13. Your Privacy Choices

Depending on applicable law, you may have rights concerning personal information we maintain about you, including rights to request access, correction, deletion, or other actions concerning your information. You may also have the right to withdraw consent for certain communications.

To make a privacy-related request, contact:

We may need to verify your identity before completing certain requests. Certain information may be exempt from deletion or other requests where retention or use is required or permitted by law, including information necessary for healthcare, legal, regulatory, security, or recordkeeping purposes.

14. Georgia and Other Applicable Privacy Laws

Faith currently provides services in Georgia. We intend this Privacy Policy to address the privacy practices applicable to our business and website. If another state or jurisdiction's privacy law applies to a particular individual or activity, Faith will provide the rights and protections required by applicable law.

15. Changes to This Privacy Policy

Faith may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices. When we make changes, we will update the "Last Updated" date above.

16. Contact Us

Questions concerning this Privacy Policy may be directed to: