FAQs

YOUR QUESTIONS ANSWERED:

At Faith Agency, we work harder everyday to bring you the finest, caring, responsive and friendly services each time we are at your location. Here are some of our responses to generally asked questions:

You can call our telephone (770-907-7226, 770-996-8180, 800-781-8586) or by fax (404-506-9400) to our office at any time. Please call (678-851-1284) after office hours. We are available for service consultation 24hrs a day.
The care Coordinators are available during office hours to attend to issues and concerns that you may have. We deal with all concerns diligently. We also respond to all issues within 24 hours except on weekends and public holidays(24-48 hours).
Please do not fret. We have a progressive disciplinary procedure of addressing problematic issues with our employees. We give our employees’ opportunity to improve on their performance.
However, this will never be to the disadvantage of our valued clients and the people we support. If you strongly feel that you do not want a staff to return to your facility, please let us know. In this case, it will be very helpful to us if we can be given the reason so that we may follow up internally.

We are optimistic about adding new, interesting and satisfying services to compliment what we currently offer to our customers. We hope to stay on top of what we do best (GIVING CARE); we can only achieve this goal when we strive to keep our clients satisfied with excellent services. It is our resolve to continue to provide quality services to maintain the reputation we have earned in this field.

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